Refunds and returns are accepted if the following criteria are met:
Item returns must occur within 40 days from the date it was shipped.
To be eligible for a return your item must be unused and in the same condition that it was shipped. The item must remain in the original packaging, unopened and intact.
The responsibility of postage charges is up to the returner. This charge is non-refundable, as is the original shipping cost.
If items that are being returned get lost in the postage system, we cannot issue a refund. We ask you to consider sending items back with a tracking number or with attached postage insurance if they are of significant value.
Once the item has returned to our packing location it will be inspected. We will notify you whether the goods are cleared or otherwise upon inspection finalisation.
If approved we will refund the amount payable to your PayPal account. You will receive notification of this return however funds may take a moment to land.
To initiate a refund and return please follow the following steps:
Email firstname.lastname@example.org with your name, contact number, receipt of purchase, order number, and reason for return.
You will receive an email in 1-2 business days about whether your return request is approved. Please refer to that email for further information on where to send your returned goods.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.